Follow these steps to initiate your return:

1. Click on the following link and enter your order number and create your return label immortalprovisions.com/returns
2. Enter your order number and select the items you wish to return
3. You will immediately receive an email from *Immortal Provisions*, with the subject line *Return Label for Complete Human

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, with tags, and in its original packaging. 

To start a return, you can contact us at immortals@immortalprovisions.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@immortalprovisions.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@immortalprovisions.com.

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4. In this email, click on the link 
5. Here, choose the link *Download your Shipping Label* button a new window will open up with your return label. Print this out and tape it on the outside of your box. Place it in your mailbox for the USPS to pickup or dropped in a Fedex drop box (depending on your label).
6. You will be automatically refunded back on the card used to purchase the items once it arrives back in our warehouse.

We appreciate you and look forward to serving you again in the future.

For any needs, please email us at Refunds@completehuman.com

What items are returnable?
Physical products purchased in the last 60 days.

What items are non-refundable?

• Shipping cost
  
• Items marked as final sale
• Gift cards
• Free gifts or promotional items with retail value
• Items purchased with rewards points